RETURNS & REFUNDS

All products are non refundable unless damaged upon arrival. 

Please contact us within 7 days of receiving your items to be issued with a replacement or refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Please note, shipping costs are non-refundable. 

As per the above, please allow 5 working days for your account to be credited. 

If you haven’t received a refund following the 5 working days, kindly follow the below points before contacting us: 

• Check the account used to make the initial purchase 

• Contact your credit card company or bank, it may take some time before your refund is officially processed.

If you’ve done all of this and you still have not received your refund, please contact us at hello@untitldstudios.com

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SHIPPING:

You will be responsible for the shipping costs in returning your item. Shipping costs are non-refundable.

If you are shipping an item over £50, please consider using a trackable shipping service or purchasing shipping insurance as Untitld Studios are not liable for it until it has been signed for and inspected by the Untitld team.